Front Desk Customer Service Representative Wake Forest

Front Desk Customer Service Representative

Part Time • Wake Forest
Excited about selling memberships and persuading potential members to sign up for the life saving skill of swim lessons.  Provides over-the-top quality customer service to align with our company core value of "Wow!  Customer Service".  Acts as the face of the company and responsible for presenting a positive image for the company. Duties and Responsibilities include the following. Other duties may be assigned.
1.  Selling memberships to and persuading community members to enroll in lessons; ultimately reducing the staggering drowning statistics.   
2.  Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
3. Able to work in a fast paced environment and able to thrive while multi-tasking. 
4. Schedules and manages birthday/pool parties. Supervises birthday party staff.
5. Resolves customer concerns/complaints using a professional approach.
6. Assists clients with purchases of merchandise and vending.
7. Greets, Stands, and Smiles when parents and students enter the building, providing GOLDEN experience.  
8. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area. 
9. Monitors snack shack area and provides guidance to snack shack staff. 
10. Checks voicemail and email correspondence and responds in a timely manner. 
11. Updates informational displays with accurate and timely promotions and literature. 
12. Provides occasional administrative support for management personnel to include the General Manager, and the Asst. General Manager. 
13. Makes collection calls to resolve open account problems. 
14. Prepares twice daily student lesson schedules for use by instructors and management staff. 
15. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary. 

Education/Experience: High school diploma or GED. Some college preferred. Previous sales and customer service experience recommended. Intermediate level computer skills required using Word, Excel and other software systems.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Why Dive In With Goldfish?

Paid Training
We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.
Flexible Schedules
Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!
All Are Welcome
At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.
Make Waves...In Your Community
Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!
Make Waves...In Your Career
Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!
High Fives & Tropical Vibes!
We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!
Going for Gold!
We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.
Grow with Goldfish
There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!